How To Reach Our Concierge

Our consultation process is tailored to your preferences. For a comprehensive enquiry, we recommend using the detailed contact form on this page. This allows us to gather the essential preliminary details—your desired dates, guest numbers, and primary interests, from pelagic diving in Misool to cultural immersion in the villages of Waigeo. This initial brief forms the foundation of our first proposal.

For those who prefer a more direct approach or have a preliminary question, we are readily available via email and WhatsApp. These channels are monitored by our senior charter managers, ensuring your enquiry is handled with the discretion and expertise it deserves. We consider every communication the start of a lasting relationship, built on a foundation of trust and deep regional knowledge.

Response Time & Process

Upon receiving your enquiry, you can expect a personal acknowledgement from a dedicated charter specialist within 12 hours. A more substantive response, often including a preliminary selection of suitable phinisis or superyachts and an outline itinerary, will follow within 24 to 48 hours. Our process is consultative and iterative, designed to refine every detail to perfection.

Following our initial proposal, we will schedule a call to discuss the options in greater detail. We delve into the nuances of each vessel, the experience of the crew, and the rhythm of the proposed journey. From securing the ideal yacht to arranging specialist dive guides or onboard wellness practitioners, every element of your Raja Ampat luxury charter is curated with precision. We do not work from templates; we create from scratch.

Languages We Operate In

Our international team is fluent in several languages to ensure clear, nuanced communication with our global clientele. Our primary languages of operation are English and Bahasa Indonesia. This dual-language capability is crucial for seamless coordination on the ground in West Papua, from port authorities to local suppliers.

In addition, our client-facing team includes specialists proficient in French and Mandarin. Should you require consultation in another language, we are able to arrange for professional translation services to facilitate the planning process with the clarity and comfort you require.

Office Hours & Time Zones

Our main operations are based in Indonesia, operating on Central Indonesia Time (WITA; GMT+8). Our standard office hours are from 9:00 AM to 6:00 PM, Monday to Saturday. However, we serve a global clientele across all time zones, from Los Angeles to Zurich to Singapore.

Our charter concierge team maintains flexible hours to accommodate international calls and urgent requests. We understand that planning a significant expedition requires timely communication, and we structure our availability to align with our clients’ schedules, not the other way around. Your convenience is our priority.

Visiting Raja Ampat / West Papua — Logistics

The gateway to the archipelago is Sorong’s Domine Eduard Osok Airport (SOQ). We coordinate all logistical aspects of your arrival. Whether you are arriving commercially or via private aviation, our ground team will be there to provide a seamless tarmac-to-tender transfer. We manage all luggage, airport formalities, and ensure your transit to the awaiting yacht is swift and effortless.

Our service includes handling all necessary permits, including the mandatory Raja Ampat Marine Park entry tags. We provide pre-travel advisories on visa requirements, local customs, and packing suggestions. From the moment you land in West Papua until your departure, every logistical detail is managed by our experienced on-the-ground team, leaving you free to immerse yourself in the experience.

Frequently Asked Questions

What is the best time of year to charter a yacht in Raja Ampat?

The primary charter season runs from October to April, corresponding with the dry season. This period offers calmer seas and clearer skies, ideal for diving and exploring the iconic karst formations of Wayag. However, Raja Ampat is a year-round destination. The shoulder months can offer unique marine life encounters and greater solitude, and our experienced captains are adept at navigating the microclimates of the archipelago at any time.

How do we get to our charter yacht in Raja Ampat?

Your journey begins with a flight to Domine Eduard Osok Airport (SOQ) in Sorong, West Papua. Major Indonesian hubs like Jakarta (CGK), Makassar (UPG), and Bali (DPS) offer connecting flights. For private jet arrivals, we coordinate all ground handling. Upon landing, our team will greet you and facilitate a seamless, private transfer directly to your yacht, which will be moored and ready for your immediate embarkation.

What is typically included in the charter fee?

The charter fee generally covers the exclusive use of the yacht and its equipment (e.g., tenders, kayaks, snorkelling gear), the professional crew, all gourmet meals and non-alcoholic beverages, and fuel for the planned itinerary. Common exclusions are premium alcoholic beverages, satellite communications, crew gratuities, dive certifications, and the compulsory marine park and harbour fees, which we arrange on your behalf.

Can you accommodate specific dietary requirements or allergies?

Absolutely. Prior to your charter, we ask you to complete a detailed preference sheet, which includes any dietary restrictions, allergies, or culinary preferences. Our highly skilled chefs are experienced in crafting exceptional menus tailored to any need, be it vegan, gluten-free, kosher, or specific cuisines. We provision the finest local and imported ingredients to ensure a superb gastronomic experience throughout your voyage.

What is a phinisi yacht?

A phinisi is a traditional Indonesian two-masted sailing vessel, a masterpiece of Bugis maritime heritage. Originally used for cargo, these vessels are now hand-built by master craftsmen in Sulawesi and transformed into magnificent luxury charter yachts. Combining classic design and ironwood hulls with modern amenities, a phinisi offers an authentic and exceptionally stable platform for exploring the Indonesian archipelago.

Is Raja Ampat suitable for a family charter with children?

Raja Ampat is an extraordinary destination for families. We specialise in crafting itineraries that engage all ages. Activities can include gentle snorkelling in protected bays, kayaking through mangrove forests, visiting Papuan villages for cultural exchange, and beach picnics on pristine sandbanks. The crew are experienced in hosting families and ensuring a safe, educational, and unforgettable adventure for children and adults alike.

How do you vet the yachts and crew in your portfolio?

Our portfolio is a curated selection, not an exhaustive list. Each yacht is personally inspected by our team to verify its condition, safety standards, and level of luxury. More importantly, we interview and assess the crew, particularly the Captain, Cruise Director, and Chef. We only partner with vessels that demonstrate impeccable service, proven safety records, and the deep local knowledge essential for a successful Raja Ampat luxury charter.

What are the marine park fees used for?

The Raja Ampat Marine Park fee is a conservation tariff required for all visitors. These funds are vital for protecting the world’s most biodiverse marine ecosystem. They support local community patrols to prevent illegal fishing, finance scientific research and monitoring, and fund community development programmes. By paying this fee, you directly contribute to the preservation of the natural wonders you have come to experience.

What is the internet and mobile phone connectivity like?

Connectivity in this remote archipelago is limited and should be considered intermittent at best. While some vessels are equipped with satellite internet systems available at an additional cost, we encourage guests to embrace the opportunity for a digital detox. This allows for a deeper connection with the incredible natural surroundings. Our crew can always be reached via satellite phone for any urgent communication needs.

Can we learn to dive or get certified during the charter?

Yes, many of the yachts in our fleet have a certified PADI Dive Instructor as part of the crew. We can arrange for a full range of courses, from a Discover Scuba Diving experience for beginners to advanced certifications. Please let us know of your interest during the planning phase so we can match you with the ideal yacht and instructor, ensuring all necessary training materials are onboard for your arrival.